Warranty Policy

PTZ stands behind the quality of the products sold on this website.

PTZ is operated by DONGGUAN SHIYUJIE ELECTRONIC COMMERCE CO., LTD.

Service Guarantee

If your item arrives damaged, defective, or not as described, please contact us and we will review the issue promptly.

Warranty Coverage

Eligible defects in material or workmanship reported within 30 days of delivery may qualify for replacement, refund, store credit, or another reasonable resolution at our discretion.

What Is Not Covered

This policy does not cover misuse, accidental damage, unauthorized modifications, improper storage, or normal wear and tear.

How to Request Support

Email admin@shop.shijiekj.top with your order number, a description of the issue, and supporting photos or videos.